The New Last.fm: A Few Usability Remarks

I have been an avid user of Last.fm for almost 4 years now, from the days when it was still called Audioscrobbler. I love the site and it is definitely one of my most visited sites, mostly because of the fantastic friends I have acquired through the years. (Hi guys!)
For those of you who don’t know what last.fm used to look like or wants a trip down memory lane:

So, I have seen the site progressed a lot in the past 4 years and in general I am glad about the general direction it has taken. Today the latest version of the site launched, which I think is the 4th major redesign. So, being a usability kinda guy, I did a quick review of the site.

Consistency
Last.fm breaks one of the most important rules regarding usability and that is that they break consistency. Go to any artist page and you will notice that the “Events”, “Listeners”, “Groups”, “More Information”, “Email Newsletter” and “Recent Activity” headers are all identical. Yet, only the “Groups” and “Events” headers are clickable. This is curious, especially because the Listeners box have an option to “See more”.
Similarly, the “Top Albums”, “Shoutbox”, “Similar Artists” and “Videos” are all visually indistinguishable from each other and yet all of them, except the “Shoutbox” can be clicked.
Which one of these are clickable?

Hierarchy
Then there is the hierarchy of the video pages. When you are viewing a particular video of an artist, the focus of the hierarchy seems to be on the fact that I am on a video page. Shouldn’t it rather be the artist to which that video belongs? This is true for all the sections within an artist page. It feels like last.fm tried to merge page titles with breadcrumbs but they failed.

Where am I?
Another big mistake is the general indication of where I am within last.fm. The previous site did this quite well but on the renewed version has an identical top menu regardless of what pages you are on. And is it just my or was that search box squeezed in at the last minute?
Apart from the top menu not indicating where I am, when posting a new thread in a forum, nowhere is it indicated where I am.

Search
Search in general leaves a lot to desire. First of all, as mentioned, the search box feels a bit misplaced but more importantly, the results are hard to navigate. A search for The Knife gives us the band but it also lists all songs that The Knife has on last.fm. This means that if you are perhaps looking for the song Mack the Knife, you will be doing some serious searching through all the other The Knife songs before finding it.
Page sizes and side menu
A small annoyance is also the fact that he side menu seems to disappear on certain pages. While I understand that a side menu isn’t applicable to all pages, it seems strange that the Browse, Video, Listen and Events pages are without side menu whilst the Charts page has one. What’s more, the Event page is a different size than the rest. It doesn’t feel like an elegant solution although I must admit, this is a minor problem, if at all.
Useless eye candy
Whilst browsing by Posters on the event page is novel, it doesn’t really help me in picking an event.

Small input fields
Something that annoyed me from the start was the small input field for forum discussions. While I understand that the forums are not very high on the priority list of last.fm (which one of you can find the general discussion forum?), I do feel that the group forums are one of the core elements of last.fm and having such a small input field is not encouraging me to post. If there is a greasmonkey fix for this, let me know in the comments.

The group forum input box

Whilst on the topic of input, the three rows of buttons are slightly confusing, for instance: what is the difference between Video, Google Video and Youtube? Can’t this be merged into one?

Groups and Friends overview
These two pages are mostly the same although the group overview only shows 10 groups (without searching capabilities) whilst the friends overview page displays twice that amount. Finding a particular person or group is rather hard if you have to browse through loads of pages, showing only 10 or results per page.
The groups overview

In general however, I would like to applaud the last.fm team’s efforts. Most of these issues are easily fixed. I think the major problems are the fact that headers are inconsistent and also the fact that the menu items at the do not indicate in which section I am, making it harder to navigate through the site. Apart from that I am very excited about the brand new last.fm.
Best new feature? Definitely the library.

Date Posted

Thursday, July 17th, 2008

Category

Usability, Web 2.0.

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11 Responses to “The New Last.fm: A Few Usability Remarks”

Bas Says:

I totally agree with you. I think they have done a great job on this new Last.fm interface. A few usability flaws, but i’m sure that they will fix those soon.

All the negative response from the users on the forums and blog isn’t what they deserve!

Jon Says:

Good job Peter, this is a good article. I have to agree, it’s got a lot of flaws but at least it’s new. It is nearly always better (these days) to stick your foot out and try something new than languish in an old, tired design because you’re afraid of failure.

Dennis Koks Says:

I’m not a Last.fm user so I’m commenting from a different perspective. I went through it in a couple of minutes and I really do believe they made some huge mistakes which might even result in lower growing rates. Here are my two main points of critique (next to the things you pointed out with which I totally agree).

1. At a firce glance (and think of the glance a new user will get) the whole community feel is much less present than in the previous design. I’m really missing that feeling of the enormous and constantly active community which should draw me in. Shure the big text with some facts are nice, but they don’t cut it. Nowhere you see users on the homepage. It seems like they’ve moved the focus from the users to the content (maybe on purpose, maybe not) but I believe that’s a very crucial mistake they made.

2. I’m missing the feeling of richness which the previous design had. Richness in content and richness in user base. The content they show is so limited that it actually feels like a start-up which is experimenting a bit and hasn’t quite found the right formula. It doesn’t feel like the huge music loving community which they actually are. Even on the second content level they miss out on that. Instead of bringing you rich content they chose to put a gigantic banner right under the main navigation.

They might have some nice features underneath it all, but you first have to get your users there. The way the platform looks, feels and interacts makes it much less appealing

Rogier Bikker Says:

Good article. But I do have something to add.

Every Sunday I used to check my newly generated weekly top artists chart. They only updated on Sundays to reduce server load. But the underlying technology isn’t important to me. The habit of checking back on Last.fm at least once a week had become a habit of me, and of many others. Now that technology has advanced they decided to update the top artists chart instantly. A bad technology driven choice. Remember Jyri Engeström’s talk on The Web and Beyond? The so called nodal points, that keep you connected with an online service, have now disappeared from Last.fm with the instantly updating charts.

Once again it’s proven that when something is technically possible, it doesn’t mean you should use/implement it.

Peter Says:

@Bas and Jon: yeah, it is tough job do design a site the size of last.fm and I think they did a good job.

@Dennis: Hmm, can’t say I agree completely but the fact that the shoutbox was moved all the way down the page is not helping to improve the community feeling.

@Rogier: no way, now you can see your charts change real time, I love it!

N Says:

I miss the old white Audioscrobbler. :(

Arnþór Snær Says:

The last.fm team has devised made some very impressive UI solutions in the past.

Now, seeing these basic usability problems (user location indicators/page structure etc/repetative visual noise in pages) communicates to me that something has not gone right at last.fm.

-Arnþór Snær

Anton Says:

The worst thing for me (and this site is a culprit too) is the tiny font sizes. When you will damn designers learn that small font sizes are not cool? Not all of sit right up in front of our monitors.

Another part that disturbed me is the Home page. You can’t get to it if you’re logged in. What’s up with that? It only gives you the option to go to your Personal page.

Martine Says:

After I stopped screaming in shock, I read your blog post about the new site. I guess it’s not THAT bad, all things considered. Finding /5 took some hunting. And I want my PAINT IT BLACK BUTTON! For me, the biggest missing piece is navigation.

This small input field doesn’t encourage me to leave long comments, so I’m leaving!

:P

Martine Says:

This is the second time I tried to type into the screenshot of your post :(

Links. They should underline the links. Also, the subscriber symbol sucks IMHO.

Bookmarks about Audioscrobbler Says:

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